CXL Demand and bookings

Cancellation and no-show rate

The share of bookings that do not become stays.

Formula

CXL = cancelled bookings / all bookings; NS = no-shows / bookings for the date

How to read the metric

An input to the overbooking model; grows with flexible rates and a larger share of online travel agencies.

Cancellations 12 %, no-shows 2 %.